Intercultural business consulting for companies working with Japan
Customized and within reach: consulting and training programs delivered worldwide, in-person and online
Bridging cultural & communication gaps
Maya Matsuoka, Founder & Principal Consultant
Japan Expert Insights is a consulting firm specializing in Japanese business culture, cross-cultural management, leadership, customer experience, communications, and business strategy in Japan.
The organizations and individuals we work with learn to navigate cultural differences, and understand which behaviors and systems deserve respect, which deserve adaptation and which deserve a change.
Who this is for
Not sure where to start?
If you
- Manage a Japanese subsidiary
- Work with Japanese partners
- Serve Japanese customers
- Lead a Japanese team
- Are preparing an M&A with a Japanese company,
we are here to help.
How we work with you — four ways to bring Japan expertise into your organization
Corporate Training
Interactive group sessions for teams of 3–15, built around your organization's specific challenges and schedule. Whether you need a single workshop or an ongoing series, we design the format around what your team actually needs to solve.
Executive Coaching
One-on-one coaching for leaders navigating Japanese business relationships. Engagements typically run 6–12 months, with weekly or biweekly 60–90 minute sessions, delivered in person or online.
Post-M&A Integration & Joint Venture Support
Focused support for the organizational and communication risks that surface after an acquisition, integration, or restructuring — before they become costly friction.
E-Learning Lab
A self-paced course on Business Communication in Japan — 5 modules, 20 lessons, ¥15,000. Learn at your own pace, no scheduling required.
Thaining outcomes
- Improved communications
- Cultural awareness and ability to apply it in solving organizational and operational issues
- Faster decisions
- Effective work with Japanese teams, partners and customers
- Less rework
- Strong team performance
- Sales growth
- Increased market share
Why JEI
What sets our approach apart
Expertise in Japanese business culture, grounded in real-world experience
With over 25 years working inside Japanese organizations we bring firsthand understanding of how communication works, who the real decision-makers are and how decisions move through the organization.
Actionable insights
We translate culture-specific differences into concrete behaviors and decisions you can apply the next day in a meeting, a negotiation, or a leadership conversation.
Customized solutions
Every engagement is shaped around your industry, your team's current challenges, and the outcomes you're trying to reach.
What our clients say about us
Companies that put their trust in us
