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Our Services
No buzzwords, no jargon, just a lot of useful insights wrapped in real-life stories.
Whether you are looking for improving your customer service, trying to develop more efficient communications or manage Japanese teams with confidence, we are here for you.
Companies that put their trust in us
Cross-cultural Communication
“I asked for suggestions, but no one offered any.”
“No one is addressing the elephant in the room.”
"How should I interpret the silence of my Japanese partners in meetings?"
"We don't understand how indirect communication works."
"They want to ‘build trust’ before making decisions—how long will that take?"
Customer Service
"Our Japanese guests were polite and courteous at check but then went online to tell everybodyhow bad our service was."
"Why should I apologize for something that isn't my fault?"
"Our staff are now friendlier but the Japanese customers still don't buy anything at the store. This is frustrating."
“They change people too often—we don’t know who to talk to.”
Cross-cultural Management
“Why do I have to spell out every single detail?”
"I feel excluded from the decision-making process in our Japanese subsidiary."
"Our Japanese hires leave the company in less than two years. This turnover is costing us a fortune."
"Why does it take forever to make a decision?"
“I don’t know who the actual decision-maker is.”
“Why does their boss have to be included?”
Leadership Across Cultures
“They don’t seem to trust me—and I’m the leader.”
"My Japanese colleagues rave about our president but he is just a quiet, unobtrusive guy.
"My job description doesn't include working on the production line. The floor workers are there so I don't see the need to work with them."
"My Japanese employees don't talk to me. I feel like I am always reading between the lines."
“They think I’m too casual or informal.”
Have you ever found yourself in situations similar to the ones above? If so, you have come to the right place.
Our cross-cultural training programs are specifically designed to address the key frustrations non-Japanese clients often experience when working with Japanese partners. Whether it’s about building trust before business, adjusting communication styles, or showing greater attention to detail and follow-through, we equip participants with the cultural awareness and practical tools they need to avoid common missteps and build stronger, more respectful relationships with Japanese partners.
Through case studies, real-world scenarios, and tailored exercises, our programs offer actionable advice on how to recognize and respond to subtle cultural cues, manage expectations effectively, and present yourself as a reliable, culturally sensitive professional. By the end of the training, participants not only understand the “why” behind Japanese business practices. They’ll know exactly how to adapt their approach to earn trust and drive results.
If you want to understand key cultural traditions that drive Japanese expectations and business practices, find practical ways to overcome the inevitable faux pas, and even turn potential mistakes into an advantage, send us a message. Let’s talk about how we can help you improve your results and achieve your business goals!